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Privacy Policy

This Privacy Policy applies to Global Roto-Moulding Pty Ltd, ABN 79 084 711 535, located at 774 Koorlong Ave, Irymple VIC 34498 (referred to as “our”, “us”, “we”).

We respect your privacy and are committed to handling your personal information in accordance with the Privacy Act 1988 (Cth) (the “Act”), the Privacy Amendment (Enhancing Privacy Protection) Act 2012, and the Australian Privacy Principles (APPs).

This Privacy Policy outlines how we manage your personal information collected from or related to you. Please read this policy before using our website, https://www.globaltanks.com.au, or submitting any personal information to us. By using the website, you accept the practices described in this Privacy Policy.

We encourage you to review this policy whenever you visit our website to ensure you understand how we use any personal information you provide to us.

Collection of Your Personal Information

Your personal information is not collected if you only browse our website. We collect your personal information directly from you when:

  • You register as a member of the website.
  • You place an order via the website.
  • You access and interact with the website, including via social media.
  • You interact with our customer service representatives.
  • Other sources available to us.

The information collected may include your name, mailing address, shipping address, telephone numbers, email address, and other transaction and registration details.

If you choose not to provide us with your personal information, we may not be able to provide the information, goods, or services you require. Due to the nature of our business, it is not possible for you to purchase goods from us anonymously.

We do not collect your credit card or banking details as payments are handled by CommBank. Please check their website for their privacy policies and security measures.

We will always collect your personal information directly from you unless impracticable.

Our Use of Cookies

Cookies are small text files placed within the memory of your computer, which can be later retrieved by web page servers. We use cookies to enhance your interaction with our website.

Cookies may record information about your visit, including your browser type, operating system, previous site visited, server IP address, pages accessed during your visit, and any information downloaded. This anonymous statistical data may be aggregated and used in broader statistical analysis to improve our services. We cannot personally identify you as a source of this information.

Use and Disclosure of Personal Information

By providing your personal information, you acknowledge and consent that we may disclose it for purposes for which it was collected or for a related purpose. We use or disclose your personal information for the following purposes:

    • To facilitate and process your order.
    • To facilitate and process payments for your order.
    • To carry out and respond to your requests.
    • To third-party service providers to assist in providing and improving our service.
    • For regulatory reporting and compliance with legal obligations.
    • To regulatory bodies and law enforcement for fraud prevention and security purposes.
    • To seek your feedback on customer satisfaction.
    • To notify you of offers that may interest you.
    • To better understand your preferences.

Our third-party service providers must safeguard your personal information and only use it for the intended purposes. Although we are not responsible for ensuring this, we will make reasonable inquiries to ensure your information is held securely.

We will not disclose your personal information without your consent unless necessary to prevent a threat to life or health, authorized by law, reasonably necessary to enforce the law, or necessary to investigate suspected unlawful activity such as fraud.

Direct Marketing

We may conduct marketing campaigns to alert you to our goods and services, including specials. We generally do this via email and comply with SPAM laws. If you provide your personal information directly, you will be asked to consent to its use in direct marketing by Global Roto-Moulding Pty Ltd.

If you do not wish to receive marketing material, you can opt-out or unsubscribe via the website or by contacting us at 1800 666 333. All emails and newsletters will allow you to unsubscribe by clicking the link or responding “unsubscribe” in emails or “STOP” in SMS.

Holding and Securing Your Personal Information

Your personal information is stored in our customer relationship management software database. We implement physical, electronic, and managerial security procedures to protect personal information from loss, misuse, alteration, or destruction. Access to your personal information is limited to those who need it to fulfill their responsibilities and your orders.

We take reasonable steps to destroy or permanently de-identify personal information when no longer required and to protect it from unauthorized access, disclosure, loss, misuse, and alteration.

Accuracy, Access, and Correction of Personal Information

We take reasonable steps to ensure the information we hold is accurate, complete, and up to date. Please provide us with correct information and inform us if your details change. You can update your customer details at any time via your online account or by contacting our office.

If you believe your personal information is inaccurate, contact us, and we will take steps to correct it. If we deny access or refuse to correct your information, we will provide the reason. You may request us to append a statement to your information, noting your belief it is incorrect.

Linked Sites

Our website may contain links to other websites owned and operated by related or other parties. Please make your own inquiries regarding their privacy policies. We are not responsible for the privacy practices of such websites.

Transmission of Your Data

While we take care to protect your personal information on our website, no data transmission over the Internet is 100% secure. We cannot guarantee the security of information you send or receive online. Once received, we take steps to protect it in accordance with the Act.

Website Hosting and Cross-Border Disclosure

Your personal information is hosted on a server in Australia. We comply with data flow privacy standards under the Act, ensuring reasonable steps to protect the information held, used, or disclosed by the recipient consistent with the APPs.

Changes to Our Policy

We may review and revise this Privacy Policy as necessary. We will post any changes or replacements on our website.

Interpretation

All defined terms in this Privacy Policy shall have the same meaning as those in the Terms and Conditions of our website.

Our Privacy Complaint Process

If you have concerns about how your personal information has been handled, please contact our Privacy Officer:

Global Roto-Moulding Pty Ltd
ADDRESS: 774 Koorlong Ave, Irymple VIC 34498
CONTACT: 1800 666 333

If your information has not been handled appropriately, we will take steps to address and rectify your concerns promptly.