Scan, Install, Enjoy: How Global Rotomoulding is Using QR Codes to Put Product Information in Every Customer’s Hands
When you buy a tank, the purchase is only the start. Correct installation is what decides whether it performs reliably in your unique site conditions for years to come. At Global Rotomoulding, we’ve been looking at how important information travels from our factory to the people who use our products, and we found that there’s room to do better.
Partners can deliver half a message, and information packages and booklets can be easily misplaced. You file them away for safe keeping then when you need them, it’s a hassle to find them. We wanted to ensure our customers could access the information they need when they need it most with no hassle. That is where QR codes come in.
Closing the Information Gap
Many of our customers buy directly from us, but there are also plenty of others who buy through dealers, resellers and other third parties. We value those partners, but each extra step between the factory and the end user adds a chance that installation guides and warranty details don’t get passed on accurately. When that happens, a tank can be installed in a way that affects how it performs or whether it stays covered under warranty, even when everyone involved has the best intentions.
Dealers, resellers, and third parties always do their best to relay information accurately, however, the best information comes directly from the factory that makes them. When you purchase from a third party you risk not getting all the information you need, which can lead to issues down the road.
A Simple Solution: QR Codes on Our Products
To close the information gap and ensure that everyone who purchases one of our tanks, from anywhere, has the same, correct information, Global Rotomoulding is rolling out QR codes directly on our products.
Simply scanning the QR code with a smartphone takes anyone to the correct installation practices and warranty information for that product. There’s no paperwork to lose, no app to download, and no need to track down the right contact. Everyone has access to the same, accurate details, right at their fingertips.
Proven with Ubi Aqua
We first introduced the QR code concept on our Ubi Aqua wastewater treatment range. It gave purchasers, plumbers and third parties such as local councils instant access to the same accurate information, on site, whenever they needed it. The response showed how much easier this made things for everyone involved. Following that success, extending the practice across our wider product range was the natural next step.
The Same Information for Every Customer
Our goal is to remove communication barriers for all our customers. Whether you buy direct or through a third party, you get the same access to the same information, straight from the manufacturer.
This allows installers to check requirements before they start, and owners to confirm their setup meets warranty conditions. Even years later, the correct installation and warranty guidance is still just a scan away, should you need to move the tank or have any concerns.
Where to Find the QR Codes
Look for the “Global Products” graphic on your tank. Each tank has two codes: one marked Scan for Install and one marked Scan for Warranty, so you can go straight to the information you need.
The codes are placed in different places on different products:
- Water tanks: beneath the warranty sticker, under the strainer
- Cartage tanks: at the lid end of the tank or on the side opposite the calibration markings
- Troughs: at the trough cover end
Our graphics are designed to last 10 years, matching the warranty period on our water tanks. Once you find the stickers, we recommend also taking a photo of the serial number and manufacture date on the warranty sticker to keep with your records. This ensures you always have easy access to the information you need, should you ever need to make a warranty claim.
If you ever can’t scan a code, the warranty sticker also lists our website, ww.globalwater.com.au, and our FreeCall number, 1800 666 333.
Helping You Get Full Value From Your Tank
Once a tank leaves our factory, how it’s installed is in the hands of our customers and their installers. By making the right information available at the scan of a code, we’re helping every customer set up their product correctly, protect their warranty, and get the performance and lifespan they paid for.
Look for the QR codes on your next Global Rotomoulding product. They’re the quickest and easiest way to make sure your tank is set up inline with warranty requirements and to last long-term.
