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Global Warranty Claim Process

Global Warranty Claim Process

We hate it when we disappoint you, in a perfect world that would never happen. Sadly we aren’t perfect and we do make mistakes from time to time. That’s why we like to make the claims process as easy as possible. So what should you do when you have a problem with your Global product.

Remember the key to any warranty negotiation is kindness and patience. We can assure you our team is embarrassed and want to help you as quickly as possible. We know you are frustrated, we would be to, so stay calm and outline your concern as precisely as you can.

  1. Consider if your issues is a product issue or an install issue. Please note that we do have an $80 per out call out fee for issues that are not related to manufacture of your Global product.
  2. Contact your customer Representative or download the warranty claim form
  3. Fill out all the spaces giving us as much detail as possible
  4. Snap some photos.
  5. A photo that is close up and shows your area of concern
  6. A photo that gives us a full picture of the product and shows us where your area of concern is.
  7. A photo of your serial number or white sticker.
  8. Email the form back to quality@globalwater.com.au
  9. Wait for our friendly team to contact you. They may have a few more questions when they do so please be patient. Our questions are designed to ensure we know how best to help you. They may also have some suggestions on small things that you can do to fix your issues.
  10. If required a team member may come out to survey the product
  11. Notification of Solution! A member of our team will contact you with our proposed solution
  • Thank you so much for being so helpful with our tank purchase and delivery. Raining now and water dripping into our new tank Bert and Jane Mol
  • Right from the start I dealt with courteous, knowledgeable people who answered me promptly. The icing on the cake was Steve, the delivery driver, whose truck arrived within 1 minute of the ETA he gave me and popped the tank off in the right place with a mere flick of his crowbar. This company gives professional service all the way. I am So Happy. Dave Burns
  • Thank you very much for the great service provided by yourself and your company. We are impressed by the quality, flawless ordering process and delivery. Lionel
  • The whole experience dealing with yourself and the Global Rotomoulding team has been outstanding from the outset. When we complete the fit out of the unit I’ll send you a photo. Steve
  • Also we would just like to say the service provided by everyone involved with this purchase was exceptional so thank you to everyone concerned and we highly recommend your business. Kind regards, Helen and Dale
  • Dan delivered our new tank yesterday afternoon on his way home. He was very efficient. The new tank looks great! I would like to take this opportunity to thank you & your colleagues for helping me with my purchase. I will certainly recommend you. Many thanks, Peter
  • I was very impressed with your delivery gentlemen and how he managed to get the tank into place all on his own. Kind Regards, Lauren
  • The delivery person was absolutely wonderful. I need the help and he gladly gave. I am very grateful. Neralee
  • Just to let you know the tank was received today and to thank Steve the driver for managing to get the truck up the driveway and taking the time to unhook his trailer and move the tank to the truck to make it possible. Much appreciated. Regards, Rob
  • Very happy with the quality of the tanks and the delivery and installation was very professional as well. Could not be happier with the service. Regards, Pam
  • The tank was delivered yesterday as planned, the driver was outstanding and deserves to be recognised, he was polite and more then helpful, service is very hard to find, your driver delivered service that is rarely seen these days. Thanks, mark
  • Dan contacted me and all sorted re delivery. Really appreciate your responsiveness and willingness to help. Over and above my expectations! Thanks, Karl